Turnaround Times

This page is also our terms and conditions of sale

We do absolutely everything we can to ensure we get customers back on the road in good time, but we do our absolute very best not to ever rush a job. Most of our turnaround time is due to job boxes queuing up waiting to be worked on. We have up to 300 jobs in our workshop at any one time.

Non-Priority Turnaround Time

  • Re-Manufacture: 11-13 working days
  • Standard Brake Caliper Painting: 5-7 working days when combined with re-man (double if this is the only service you are having)
  • High-end Painting Service: 12-15 working days
  • Logo stencilling (not vinyl): Add 2 days (unless custom or complex graphics or multiple colours, then potentially much longer)
  • Candy paint & other custom paints: 2 working days (unless complex work requested)
  • Cast smoothing: Add 3 days (unless casts particularly poor)
  • Thread repair, helicoils or inserts being made: Add 2 days, or if outsourced to engineer, up to 5 days
  • Custom manufacture of stainless steel pistons: Add 2-5 days, depending on complexity of profile

Combine turnaround times when combining services.

Turn around times start from when calipers are received by us NOT when they are sent.

Turnaround times do not include weekends or published holiday periods (i.e. Christmas) and are based on averages on common brake calipers. We don't recommend you use these turnaround times for rare or classic vehicles or for booking work at garages etc.

 

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PRIORITY SERVICE

Quick Turnaround Time. Without Compromising Our Quality

  • Re-Manufacture: 6 working days
  • Standard Brake Caliper Painting: 3 working days when combined with Re-man (Double if this is the only service you are having)
  • High-end Painting Service: 6 working days
  • Logo stenciling (not vinyl): Add 1 working day (unless custom or complex graphics or multiple colours, then potentially much longer)
  • Candy paint & other custom paints: 1 working day (unless complex work requested)
  • Cast smoothing: Add 2 days (unless casts particularly poor)
  • Thread repair, helicoils or inserts being made: Add 1 working day, or if outsourced to engineer, up to 3 days
  • Custom manufacture of stainless steel pistons: Add 3 days, depending on complexity of profile

Choosing the PRIORITY service will add a 20% surcharge to your invoice. If we do not complete the work within 2 days of quoted time, you will receive a full refund on the surcharge.

PRIORITY is only available where parts are easily accessible, so we would not offer this to a customer with a set of calipers where data is limited, i.e imports or where parts have to be sourced from USA etc. Please do not assume you can have the PRIORITY service without speaking with us first.  

Combine turnaround times when combining services.

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PLATINUM PRIORITY SERVICE

Super Fast Turnaround. Same Great Quality

  • Only available on our visual upgrade services such as High End Paint, Stenciling and Cast smoothing.
  • High-end painting service: 3 working days.
  • Logo stencilling (not vinyl): Add 1 working day.
  • Candy paint & other custom paints: Add 1 working day.
  • Cast smoothing: Add 2 days (unless casts particularly poor).
  • Custom logo stencils: Add 1 working day. 

Choosing the PLATINUM PRIORITY service will add a 40% surcharge to your invoice. If we do not complete the work within 2 days of quoted time, you will receive a full refund on the surcharge.

PLATINUM PRIORITY is only available on our visual upgrade services where parts are not required. Please be wary that service times can increase if there is a situation where parts may be needed. Please do not assume you can have the PLATINUM PRIORITY service without speaking with us first.

Combine turnaround times when combining services.

Turn around times start from when calipers are received by us NOT when they are sent.

Turnaround times do not include weekends or published holiday periods (i.e. Christmas)

Get Pricing

Parts

While we stock most parts for most calipers, there are calipers which have rare parts which we have to source on demand and the turnaround times are affected by the speediness of the 3rd parties we rely on for sourcing some parts. We will inform you as soon as we are aware of any issues, while this is relatively rare, it is worth considering asking us if we have issues with your calipers before sending them into us if i.e. you have a track day or holiday booked shortly after you hope to have your calipers back. If you have a rare or classic vehicle, we will only assume that parts are available and we cannot be held responsible if we are unable to source parts or if we are waiting on backorder parts from manufacturers. So if your car is classic or rare, the turnaround time guidelines shown here may not be relevant to your vehicle. Please understand that there are tens of thousands of parts which are required running our business.

Additional Engineering Work

Please also be aware that not all calipers arrive needing only the work quoted, we frequently find snapped bolts, sheered brackets and all sorts of other issues. For some jobs we outsource to our local engineer (30 years exp) who can deal with anything that can't be dealt with in our workshop. This will also add time to your job, while this is relatively rare, it is worth considering asking us if we have issues with your calipers before sending them into us if i.e. you have a track day or holiday booked shortly after you hope to have your calipers back. In the rare event you aren't happy with an updated invoice price, please note there will be an assessment charge to cover the cost of the work already performed.

Re-use of Parts

Our complete refurbishment service involves the replacement of all parts where required. We don't quote for pistons to be replaced as standard as these are often in good working order, rather than push the average price of our services up and replace all pistons as standard, we think it is fair that they are only paid for where required. Our function warranty on a full refurb ranges from 4 years to 10 years, so we have to be sure that they will at least last duration. Where we have quoted for rubber parts to be replaced, some are reused, but go through a refurbishment process themselves. We believe that refurbishing brake calipers is an environmental friendly option and as such, don't believe in filling land fill with perfectly good parts that would have outlasted our warranty. This occurs around 1 in 10 times.

Turnaround Times

Turnaround times are based on averages and are guidelines, not promises and they are not set in stone, they vary from week to week depending on how busy we are. Sometimes we are much faster and frequently turn what should have been a 7 day job around in 2 days, although rare the same type of 7 day job can take longer than expected, although this is usually due to additional work or waiting for parts, this can cause very rare delays of up to 3 months if we are waiting on backorder parts. Please do not take this guide literally or make appointments with garages etc based on the turnaround times described here as sometimes work can take longer or our quality control measures pick up the occasional fault which can require rework.

Combine turnaround times when combining services.

Priority Turnaround Times

Choosing the PRIORITY service will add a surcharge to your invoice. If we do not complete the work within 2 days of quoted time, you will receive a full refund on the additional cost paid to us.

Depending on the value of your invoice or how often you use us, we may provide Priority at no additional cost. In this case, where priority failures occur, you will not be entitled to any refunds. We will not be held liable for any expense incurred for car hire, missed holidays, MOT slots, track time/events or any other thing that may be considered similar.

PRIORITY is only available where parts are easily accessible, so we would not offer this to a customer with a set of calipers where data is limited, i.e imports or where parts have to be sourced from USA etc. Please do not assume you can have the PRIORITY service without speaking with us first.  

Combine turnaround times when combining services.

Pricing

We cannot guarantee that your invoice will match your estimate, sometimes customers require additional engineering work or to custom make parts not available. Potential additional charges include engineering work including bolt extractions, re-threads, helicoils, making inserts to name a few. Charges can range from £15 to £120 per job depending on the level of work required. While these kinds of additional costs are relatively infrequent, we are obliged to inform you of any such potential charges.

Public Liability & Professional Indemnity Insurance

All our work is fully insured with up to £5,000,000 for Products and Professional Services Indemnity and £10,000,000 for Public Liability. A copy of our certificates can be emailed to you at your request. There have been no claims in the history of our company and we have QA and QC systems and processes in place to ensure this remains the case. As a company that specialises in only brake calipers, our insurers regard us as a high risk trade and as a result, such cover comes at a considerable cost to the business, although we would never be without it. We have high regard for our own peace of mind and yours.

Quality Assurance

We operate a Lean Six Sigma process that ensures we are constantly improving. Our systems and processes, coatings, software and communication methods are regularly scrutinised. We ask all customers for feedback via an automated questionnaire (ensuring we never forget to ask your opinion), we believe that you are the best judges of our products and services and all the Six Sigma in the world won't be able to deliver our 'current state' as well as you can.

As mentioned above, our trade is high-risk for insurers. Without measures in place, there is a lot that can go wrong in our business and the stakes are high. Thankfully, we are a company who puts customers before profit and never cut corners, our ever improving systems and processes ensure we maintain our very high standards and we make sure our customers have the best stopping power in the world. Our insurance company also demands that certain standards are met in order to remain in cover, this includes a specific industry proven method of pressure testing brake calipers. In all, we hope that we are the best caliper refurbishment company in the world, as it is certainly our aim.

Returns & Re-Work

Mistakes rarely happen, while this is very rare, we accidentally ship calipers back to our customers with minor faults.

Should you make us aware of any faults either before or during fittment, we will arrange shipping with our carrier and at our expense both ways. We will not be held liable for shipping expenses where you have paid retail prices for shipping. We will only refund a maximum of £10 for any shipping transactions you have made without our approval.

We are require at least one opportunity to rectify any defects or faults with our work. No refunds will be provided unless a second attempt to rectify any faults is unsuccesful. Due to the nature of some brake calipers, certain operational checks cannot be completed unless the caliper is fitted to the vehicle, in particular handbrake mechanism faults under no-pedal pressure.

Warranty Information

Complete Rebuild/Re-manufacture Warranty:  4 Years good operation of pistons & sliders

This is where you are having only the standard coating which comes with our full re-manufacture as standard. While it is much better than an electroplate finish for your brake calipers as you get with off-the-shelf parts from autofactors, it doesn’t quite give as much protection as our Aviation Polymer coating or our High-End caliper painting service.  In all honesty, we expect the caliper(s) to last for several years, but 4 years is already 4x  the warranty you would get if buying brand new replacement calipers over the counter elsewhere from main dealers or autofactors. In the unlikely event that you have a seized or sticking piston or any function issues at all whatsoever, we will cover the cost of shipping both ways. The warranty does not cover any additional costs including but not limited to the removing or refitting your brake calipers or any other costs resulting in the need to send back a failed item.

High-End Painting Service Warranty:  4 Years on the finish. No flakey paint, corrosion fading, etc.

Simply put, its as it says in the description.  If the paint falls off, flakes, melts, burns, fades, oxidised paint, corrosion breaking through, anything like that at all within 4 years, we will rework the caliper(s) free of charge.  Although, this won’t happen, in a few thousand sets of calipers so far, we have only had 1 claim and this was due to the calipers overheating on a track day with worn-out pads causing sparks and all sorts.  While in this case we thought it was a bit of an unfair test of our paint, but we honoured our warranty regardless as we say ‘anything goes’.  Generally our paint is race-proof and has been applied to many of the well known high-end track/race cars including a one-off Bugatti Veyron. In the unlikely event that you have to send your caliper(s) back, we will cover the cost of shipping both ways. The warranty does not cover any additional costs including but not limited to the removing or refitting your brake calipers or any other costs resulting in the need to send back an item for re-work.

Rebuild/Re-Manufacture & High-End Paint Warranty:  10 Year good operation & paint finish

If you’re spending a good sum of money on rebuilding and high-end painting your calipers, you want some reassurance that our work is going to last. If your calipers begin to stick, the paint flakes off or corrosion comes through. We will re-work the calipers for no charge at all whatsoever and send them back to you in the condition you paid for in the first place. This is covered for up to 10 years.

In the unlikely event that you have function or paint issues at all whatsoever, we will cover the cost of shipping both ways. The warranty does not cover any additional costs including but not limited to the removing or refitting your brake calipers or any other costs resulting in the need to send back a failed item.

Un-Seize & Repair Only:  3 Month good operation of pistons & sliders

This is a new service where we un-seize sticking or stuck pistons and/or sliders.  Where you have come up with a problem and it is an unexpected expense and you simply need to spend as little as possible to get the car back on the road asap, perhaps in a rush for an MOT retest or holiday away etc.  This service is almost half the price of a complete re-manufacture, giving our customers a more competitive available option.  If your caliper(s) fail again within 3 months of us repairing them, we’ll re-work them again for free.

In the unlikely event that you have a seized or sticking piston or any function issues at all whatsoever, we will cover the cost of shipping both ways. The warranty does not cover any additional costs including but not limited to the removing or refitting your brake calipers or any other costs resulting in the need to send back a failed item.

Limitations of Warranty and Liability

Warranties or any liability of the company Not Just Wheels Limited trading as Brake Caliper Specialists, any shareholders, directors and any staff is limited to the cost of the service carried out. We will not liable for any other costs other than work required on your actual brake calipers i.e. car hire, ramp hire costs, road tax, insurance, storage costs or any other costs. In the very unlikely event that faults exist, we require at least 1 attempt to rectify any faults that you have detected that our QC process may have missed. Where we may be liable for the cost of correction of any problems with our service, such corrections must be carried out by the Brake Caliper Specialists. Refunds are not provided on the basis of a telephone conversation, email or letter asserting that a fault exists, we must have the opportunity to inspect and rectify any reported problems/faults.

Shipping Insurance

While our warranty does not cover for damage caused during transit, all shipped products (not including paint kits) are entitled to £100 basic shipping cover before additional shipping insurance purchases are assigned to invoices. The way in which this £100 or more is claimed is as follows:

Loss: If a parcel is lost in transit before being delivered and signed for, your total cover amount will be put towards the replacement of the affected units. Anything outside the cost of these parts must be covered by the customer.

Damage: To correct damage caused in transit, BCS has installed a ‘half-price policy’. This dictates that BCS will collect the damaged calipers from the delivery address and perform the same service at half the price, less the amount of cover purchased by the customer. If the amount of cover purchased by the customer is higher than the cost of repairing the damage as per our half-price policy, then the cost of repairing the damage will be £0.

If damage is caused after delivery has been completed (e.g. during fitting) the ‘half-price policy’ is still in place although shipping cover is not deducted from this.